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FAQ

Account Information


How can I start trading with a live account?

Your real trading account can be up and running in less than 2 minutes. Please follow the steps below:

  • Step 1. Click Open Acoount.
  • Step 2. Fill in your email, password and phone number.
  • Step 3. Launch the platform and fund your account to start trading.

Please note that you will need to verify your account within 15 days from initial contact.

What account types does Fondex offer?

Fondex offers one Unified Account, which can be used to trade more than 1,000 instruments across 7 asset classes. The Fondex Unified Account features raw interbank spreads from 0.0 pips and gives you the ability to perform manual, copy and automated trading via the same interface. For more info, please click here

Does Fondex offer swap-free (Islamic) accounts?

Fondex offers swap-free accounts to those of Muslim faith in observance of the Shariah Law. You‘d need to provide documents, such as proof of faith, to complete the process.


Instead of a swap, the client is charged a low-cost handling fee per lot opened, charged from the 2nd (second) day of a position remaining open.

For more information, please contact  support@fondex.com
Is my live account going to close if it has zero account balance?

Fondex doesn’t close any live accounts except if a client asks for it.

What supporting documents do I need to provide so that my account is approved?

Compliant with our regulator's requirements, Fondex is obligated to ask you for:

a. A Proof of Identity (a copy of your passport, driver's license, national ID card, etc.). The document must clearly display the following details:

  1. Full name
  2. Photo
  3. Signature of the holder
  4. Expiry date
  5. Document number
  6. Date of Birth
  7. Nationality
  8. MRZ lines

b. A Proof of Residence (a utility bill or bank account statement) dated within the last 6 months. Please make sure that your full name and address are clearly visible. The document must display the following details:

  1. Full name and address of the account holder
  2. Issue date
  3. Issuer details
  4. Service provider details

Please note that you will need to verify your account within 15 days from initial contact.

How do I upload my Proof of Identity and Proof of Residence?
  1. Launch Fondex cTrader.
  2. Click the “Activate account” button at the bottom left of your screen.
  3. Fill in your personal details and questionnaire.
  4. Upload all the necessary documents.
  5. Click “Finish”.
Can I open multiple accounts?

Yes, you may open additional accounts directly via the Fondex cTrader platform. Please follow the steps below:

  1. Launch Fondex cTrader.
  2. Click on the drop-down arrow next to the Account information on the top right of the screen and select “Trading Accounts”.
  3. A new window will appear as per the screenshot below. Please fill in your personal details and choose your deposit currency, leverage and account type.
  4. Click “Open Live Account”.

Please note that there is no limitation in the number of accounts a client can open.

Live account screen
Do I have to download any software to start trading?

You can trade on Fondex cTrader Web, Desktop or our Mobile app. You can access and download any version of Fondex cTrader by clicking here.

How do I open a Demo Account?

You may open a Demo account directly via the Fondex cTrader platform.

  1. Launch Fondex cTrader.
  2. Click on the drop-down arrow next to the Account information on the top right of the screen and select “Trading Accounts”
  3. A new window will appear as per the screenshot below. Please select “Demo Account”, fill in your personal details and choose your deposit currency, deposit amount, leverage and account type.
  4. Click “Create account”.
demo account screenshot
Is it possible to lose real money while trading on Demo?

No, you only use virtual funds when trading with a demo account and therefore you cannot lose any real money.

How do I switch between my accounts on the Fondex cTrader platform?

You can easily switch between accounts, either live or demo ones. Click on the drop-down arrow next to the Account information on the top right of the screen on Fondex cTrader web and choose which account you would like to trade with.

Is my personal information safe with you?

Fondex has taken all necessary precautionary measures to ensure that the personal details of our clients are held in absolute confidence and are securely stored so as not to be accessible by unauthorised persons.

For more information please view our Privacy Policy

Do you accept US citizens?

No, we don’t. According to the Dodd-Frank Act passed by the US Congress, the Commodity Futures Trading Commission (CFTC) doesn’t allow us to let US residents open trading accounts with us. We apologise for any inconvenience caused.

How do I close my account?

If you do not have any open positions in your account, please send an email to backoffice@fondex.com or support@fondex.com requesting the account closure. Your request must be sent from your registered email address.

Do I need to update my personal information should these change?

If any of your personal details change, i.e. expired ID or address change, you must let us know. Please email our Support Team to update your details.